How we work
A clear process from day one, so you always know what happens next.
Onboarding
A three-phase process across 60 to 90 days.
Phase 1
Discovery and stabilization
We review your environment, document what you have, fix urgent risks, and set up monitoring and support.
Phase 2
Security baseline
We put core protections in place, including multi-factor authentication, endpoint protection, email security, and backups.
Phase 3
Roadmap and optimization
We build a technology roadmap with you and schedule projects that fit your budget and your practice.
Getting support
Phone
Call our support line and reach our US-based team.
Email support and your request becomes a tracked ticket automatically.
Client portal
Submit and track requests online.
What to expect
• Every request is acknowledged and tracked.
• Same business day response during business hours.
• US-based support from our Chicago team.
• Regular check-ins and a roadmap that evolves with your business.